WE 6.1: Empathy is a Superpower

WE 6.0: WE Pick Each Other Up

WE 5.4: Tough on Problems, Not People

Reflect & Respond

1. Think of the last time a mistake happened on your team. Did your first instinct focus on "who screwed this up" or "why did this happen"? Describe your actual reaction.

2. Do members of your team always raise their hand and say "Hang on, I missed something," or stay quiet and hope no one notices? In either case, what does this behavior say about your team environment?

3. What are some specific questions you'll ask the next time you uncover a team member’s mistake? How will you emphasize the importance and benefit of owning mistakes vs. hiding them?

WE 5.3: Owning Your Mistakes

Reflect & Respond

1. Think of a time you stumbled or were wrong about something that impacted your team. How did you communicate the issue? What venue, how forthright were you, and what did you specifically say?

2. Did you take 100% ownership? Did you soften it, share the blame, or deflect it entirely? Could you have been more direct in saying, “I blew it!” What message did your reaction send to your team?

3. Identify one current situation where you may have made a poor call, taken the wrong approach, or simply behaved in a way that you regret. Have you fully owned it with your team? If not, what’s stopping you?

4. Tomorrow, if you identified a mistake you made that no one else could see, what would you say to your team? And in what venue would you have this conversation?

WE 5.2: The Need for Transparency

Reflect & Respond

1. Think back to a recent one-on-one. Did a team member share a challenge, concern, or mistake with you? If not, does that mean there aren’t any or does that silence reveal a lack of psychological safety?

2. Has anyone ever commented on your facial expressions, tone, or body language in tense moments? What patterns do you notice in that feedback, and what silent messages might you be sending?

3. What channels or mechanisms do you have in place for people to surface mistakes or improvement opportunities? Are they actually being used? If not, why?

4. In your next team meeting or one-on-one, what will you say or do to make it crystal clear that owning mistakes is rewarded, not punished?

WE 5.1: Turning Mistakes into Fuel for Growth

Reflect & Respond

1. The last time a team member owned a mistake, did your words, tone, and body language say, “This is how WE learn” or “Here WE go again?”

2. In your organization, when errors surface, do people instinctively look for someone to blame, or do they rally to extract the lesson? Capture a moment that reveals which mindset is winning right now.

3. On a scale of 1–10, how safe is it for a member of your team to say, “I blew it?” when something goes wrong? What do you see or hear that supports your score?

4. The next time a mistake is brought to you, what will you do — in real time — to turn that moment into a visible example of growth over blame? Capture the exact action you’ll take and words you’ll use.