WE 3.4: The Importance of Follow-Through

Reflect & Respond

1. Take an honest look at how well you deliver on your commitments to your team. Did you fail to deliver or get back to a team member? What happened — and what did your team likely take away from that moment?

2. Where is follow-through thriving on your team? Where is it breaking down? Be specific about both so you can identify patterns.

3. Capture one simple system, structure, or approach you could put in place to make commitments visible and trackable — so no promise slips through the cracks.

4. Choose one concrete step you will take this week to strengthen your own follow-through. How will you model the reliability you expect from others?

WE 3.3: Overcoming Ambiguity

Reflect & Respond

1. Think of a time when a team member delivered a work product that fell short of expectations — not because of lack of effort, but because the target and/or expectations weren’t clear. In hindsight, what could you have done differently to avoid the miss?

2. Imagine a new team member joining today. How well does their onboarding or training position them for immediate excellence? How can you remove ambiguity or confusion before it causes a mistake?

3. If your team had to explain your current priorities without you in the room, would they nail it? What might they get wrong? And how can you ensure alignment going forward?

WE 3.2: Accountability Contracts

Reflect & Respond

1. Identify a metric or performance measurement that would improve if accountability was more clear. What’s happening now that’s falling short — and what’s the ripple effect?

2. Rather than dictating direction, capture three powerful questions you’ll ask your team to help co-create an accountability contract. Focus on questions that draw out their perspective on what success looks like and what they need (from you) to deliver it.

3. Conspicuously commit your support and capture the specific resources, guidance, or value you’ll contribute.`

4. Draft a simple accountability contract that includes: the desired outcome, who is responsible, timing, and how progress will be measured.

WE 3.1: Setting Clear Expectations

Reflect & Respond

1. Think of a time when you or your team failed to deliver or missed the mark. Recall how you set expectations — your words, tone, and format. If your team had to follow only what you said, might they have filled in the blanks on their own?

2. Identify an area where your team might be left “guessing” expectations rather than working from a shared definition. Why has this stayed unclear, and what problems is it creating?

3. For that area, describe “good” in such vivid, concrete terms that no one could mistake it for anything else — what needs to happen, how, when, and who is on point.

4. How will you set these expectations this week — the method and the timing? How will you confirm no ambiguity?

WE 3.0: WE Say What WE’re Going to Do. Then WE Do It.

Reflect & Respond

1. Recall a time when keeping your commitment had an impact - for either you or your team. What were the motivating factors that encouraged your focus and delivery of your commitment?

2. Now think of a time when you fell short and failed to deliver on your commitment. What circumstances led to this breakdown, and how did it impact others?

3. Reflecting on both situations, are there circumstances or patterns that enabled your follow-through (consider factors like timing, complexity, competing priorities, or accountability structures)? Conversely, were there circumstances that kept you from making good on your commitment?

WE 2.4 Practical Steps for Leading by Example